Shipping policy

Shipping Policy
Last Updated: 27.06.2026
Thank you for shopping with XONYX.
Every order is made to order, meaning your item is printed especially for you before it is shipped. This helps
reduce waste and ensures every product meets our quality standards.
Order Processing
Orders are typically processed within 2–5 business days before being dispatched.
During busy periods, holidays or product launches, processing times may be slightly longer.
Shipping Times
Estimated delivery times after dispatch are:
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United Kingdom: 2–5 business days
Europe: 5–10 business days
International: 7–15 business days
Delivery times are estimates only and may vary depending on your location, customs processing and the
courier.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location unless otherwise stated.
Any free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information
(where available).
Incorrect Address
Please ensure your delivery address is correct before placing your order.
XONYX cannot accept responsibility for orders shipped to an incorrect address provided by the customer.
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Delays
While we always aim to deliver your order within the estimated timeframe, delays can occasionally occur
due to circumstances beyond our control, including courier issues, customs clearance or severe weather.
Lost or Damaged Orders
If your order is lost in transit or arrives damaged, please contact us as soon as possible with your order
number and, where applicable, photographs of the damage. We will work with our fulfilment partner to
resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us through our Contact page.
Thank you for choosing XONYX.
Built Different.