Refund policy

XONYX Returns & Refunds Policy
At XONYX, every item is made to order, helping us reduce waste and create products specifically for you.
Returns
You may return eligible items within 14 days of receiving your order. Items must be:
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Unworn and unwashed.
In their original condition.
Returned with any original tags or packaging.
Customers are responsible for return postage unless the item is faulty, damaged, or incorrect.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of
delivery.
Please include:
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Your order number.
A description of the issue.
Clear photographs of the item.
If the problem is confirmed, we will arrange a replacement or issue a full refund at no additional cost.
Non-Returnable Items
Because our products are made to order, we cannot accept returns or exchanges for:
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Incorrect size selection.
Change of mind (unless required by applicable consumer law).
Custom or personalised products.
Please check our size guides carefully before placing your order.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method. Please allow 5–10 working days
for your bank or card provider to process the refund.
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Contact Us
If you have any questions about your order or would like to request a return, please contact us through our
Contact page or by email.
Thank you for shopping with XONYX. Built Different.